LR
L R

1 reviews | Active since Apr 2013

20 Oct 2015, 08:49

Only put happy customers thru to CSI survey!

I just got off a very frustrating call with the Red call centre at Vodacom - they are sending my ITEMISED BILLS to some random address, giving a stranger all my personal info. I mentioned to the supervisor (who I had to hold on for 10 minutes to speak to, without the agent asking me if I was willing to hold on that long) that I am never put through to the telephonic survey at the end of the call. He said \I will make sure I put you through to the survey now"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908423;802228;9;5;0;1;0;0;5;NULL;NULL;NULL;15/10/20 8:43;15/10/20 6:51;Great Service;KP***;Amanda;;Thanks for the fantastic service Amanda!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908424;886448;18;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 8:48;15/10/20 6:53;no delivery of goods;8,30E+12;Rosita and Paul Kelly;***;we ordered 2 x grey carpets from Toyproductions / custom kellys - paid the full amount into their account, never received the delivery......<br> their cellphones are off and we cannot get hold of them.<br> <br> their names are Rosita and Paul Kelly. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;587716;688118;32;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 8:48;15/10/20 6:57;EDENVALE HOME AFFAIRS SUCKS!!!!!;;Edenvale Branch;***;I have been Married for 2 years now, and have STILL not been able to get a New ID Document. There is ALWAYS a Que, longer than ANY Que I have seen before and everything is SO UNORGANIZED!!!<br> <br> I have tried so many times to go with my partner. We arrive at 06:30 in the morning to start waiting in the Que, we are then like the 20th person in the Que. On the Opposite side, a New Que starts to form and NO ONE knows whats going on.<br> <br> We WAIT AND WAIT AND WAIT AND WAIT!!<br> <br> More than once now, we have been waiting since 06:30am, just for the Doors to Open at 8:00am. Then the people on the Other sides Que, gets taken in and helped FIRST!!! Even though we have been waiting FOREVER!!<br> <br> We then STAND AND STAND<br> <br> Just to be told that they are Offline, or the Machine that takes the Photos fo rthe New ID Card is Broken and they are awaiting a Technician from Pretoria to come and fix it, no one knows how long this will take<br> <br> We have spent SO SO MUCH TIME trying to do our ID's and getting all that time off from work is sometimes impossible and causes problems at work<br> <br> <br> WAKE UP AND MAKE THE PROCESS OF GETTING A NEW ID EASIER!!!<br> YOU ARE MAKING IT IMPOSSIBLE FOR CITIZENS!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;127537;801472;5;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 8:58;15/10/20 7:03;1 hour looking for parking at lions rugby game;;;;Never buy a parking ticket from computicket. They apparently cannot even get a simple address correct. It took me more than a hour to find the parking area at the Lions game this weekend. The adress on the ticket was for Siemert st , the parking was on the other side of the staduim in a completly diffrent street , costing me a hour of my time and petrol. discusting - get your adresses on the tickets fixed!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908432;882401;2;2;0;0;0;0;2;NULL;NULL;NULL;15/10/13 8:45;15/10/20 7:04;Professionally sick con man;;Chris Ndlovu;;I have been the latest victim to be conned by this sick guy called Chris.<br> Unfortunately for him he has done it for the last time. I have all his details, location & accomplices, it was not that difficult to track him and I told him this.<br> I was lucky that he only conned me R600 , he promised me the best service, as I learnt that this was not going to happen he still insisted that my money has been refunded back into my account, the invoice was so ********** you could see its just him trying to act all professional. This Chris is skating on thin ice, his ****s have expired now,he told me that people always write derogatory posts on hellopeter because they breach the contract and expect him to refund them, he told me they are sitting with a lot of cut granite tops which have not be installed because people dont pay as promised.<br> People out there be warned about this sick evil con man who will go to any lengths to rob you of your hard earned cash, he is very convincing but don't fall for it.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;550502;894245;10;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 9:00;15/10/20 7:06;SENDING MARKETING MAILS WITHOUT PERMISSION;;Janine @ sales;;This company sent me a marketing mail without my explicit permission. There is also no way you can obtain their contact details as you need a password to enter their site. After informing them that I am not interested and that they have no right to send me marketing mails and even opting out from their list, they now send me mails to explain that they see I visited their website and that I have not purchased yet. There is only a limited number of copies if the book available and I have to purchase soon.<br> It seems they are a provider of mailing lists - therefore companies, do not use them. They are not honest! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;784930;539;20;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 8:59;15/10/20 7:08;Tripple billed;;;***;My card was swiped on the portable machine twice and declined twice. I then paid cash. 5 minutes after the deliverer left, my account was debited twice. I was told I would be contacted and a refund arranged. This happened on Saturday the 17th and I have not had a call yet.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;283999;855898;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 8:47;15/10/20 7:15;Bad service Boss Plastics and Tents Durban Harris;***;Mr Mohammed;***;We ordered chairs from Boss Plastics the 7 July 2015 and paid in full. The sales rep were Jane and the Manager Norie. We try to get the tiffany golden chairs that we order for a wedding. I phone and spoke to Nahim, Sadia and Shanita left messages for Mr. Mohammed the owner to phone me back with any prevail. We are now in October. There excuse were the truck broke down, then waiting for a container, they do not have power. This is the worse Company ever to do business with stay away if you want to throw money in the drain. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;484233;698182;18;2;0;1;0;0;2;NULL;NULL;NULL;15/10/20 8:59;15/10/20 7:15;empty promises;***7;Justine;***;last week on the 14 October I've reported poor customer service delivery by Justine but they responded saying all my order will be delivered in no laterthan 20 October, but unfortunately I have not yet receive my order as they promised, which shows how *********** they are and poor supervision because if they were having good supervision someone appointed as a supervisor would have done the follow ups on the orders but nothing happened, and on their system it shows that my other order its been credited meaning I will never get it.<br> my big concern is they only respond on complains as I've tried to do follow up yesterday but as usual I did not get any clarity or assistant;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;777791;702146;44;2;0;1;0;0;2;NULL;NULL;NULL;15/10/20 9:02;15/10/20 7:16;Blatant Disregard to the Customer;CR55716;Chevarn;***;Within a spce of a week I've have pathetic service from the Cape Town office. Either the guys didn't pitch or arrive late without informing me about what's happening. I've had to conatct the office and contact centre several times to get an update asto what's happening. Even after I was assured by Nicole (manager) that it wouldn't happen again. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908442;688396;32;2;0;0;0;0;2;NULL;NULL;NULL;15/10/20 8:54;15/10/20 7:17;maternty leave;8,80E+12;labour department;***;Good day to all i feel that from the poor service we get from our Uif money it should b? a indivial choose for to contribute uif when you pay uif they dont wait they take your money every month but when you claim the dont tell you all the need from you i dont know how they expect you to know i apply for matrenty uif they told me to wait for 8 weeks that is two months im only on leave for 4 months is this they way of not paying back the money that theytaken from me month in and month out to top it all you will never get a some answer from them i dont know if the govemant is ****ing us here to but all i know is that this is bad i dont feel like paying this uif any more i will request this at my work place ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888126;949;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/20 8:56;15/10/20 7:21;Unauthorized debits on account;***;;***;I have noticed a R49.00 deduction on my account, upon questioning this I was told it was for \mobile support\"""

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2015, 10:51
Official
Hello lyds777,

Thank you for the posting.

A consultant will be in touch with you soonest.

We apologise for any inconvenience caused.

Regards
MK
Consumer Website Team