FR
Frans R
1 reviews | Active since Jul 2011
09 Jan 2019, 09:40
ONLY HALF OF THE DATA
Everytime I buy airtime eg 1GB 500mb of that is transferred to night owl I don't use the internet or data after 12 at night nor am I going to wait until 12AM to use the internet, this is just another way of Vodacom to make money. If I purchase airtime I expect the whole amount not just half and the other half Vodacom decides when I should can use it. Now there's over 3 GB in night owl data which I can't use because i'm asleep before and after 12AM
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
09 Jan 2019, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2019, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FR
Frans R's updateReviewer Update
09 Jan 2019, 15:39Ok so now i have 95MB of data left i have buy again but there's 3GB which i can't use as i'm not awake at 12am in the morning and if i buy again half of that is going to be wasted anyway
FR
Frans R's update09 Jan 2019, 15:39
Reviewer Update
Ok so now i have 95MB of data left i have buy again but there's 3GB which i can't use as i'm not awake at 12am in the morning and if i buy again half of that is going to be wasted anyway
FR
Frans R's updateReviewer Update
10 Jan 2019, 09:12NO REPLY FROM VODACOM
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Frans R's update10 Jan 2019, 09:12
Reviewer Update
NO REPLY FROM VODACOM
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Frans R's updateReviewer Update
10 Jan 2019, 12:30Still nothing
FR
Frans R's update10 Jan 2019, 12:30
Reviewer Update
Still nothing
Vodacom's replyOfficial
10 Jan 2019, 14:24Dear Frans,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply10 Jan 2019, 14:24
Official
Dear Frans,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
FR
Frans R's updateReviewer Update
10 Jan 2019, 14:44I'll actually turn this into a compliment thank you to the friendly consultant who helped me sort things out
FR
Frans R's update10 Jan 2019, 14:44
Reviewer Update
I'll actually turn this into a compliment thank you to the friendly consultant who helped me sort things out