JC
Jonathan C

1 reviews | Active since Aug 2013

09 Dec 2015, 12:29

Only giving me 16% of the data I am paying for.

I upgraded to a Smart S contract with an LG G3 on 07/07/15. I did it online to get the 1GB extra x24 months.<br> <br> I was getting my 200MB + 1GB until Dec. I am now only getting 200MB data a month, after having received 1.2GB for 5 months.<br> <br> I phoned 082 178 44, and was only told that my contract only had the extra 1GB for 3 months, and had expired.<br> <br> I received the extra 1GB for Jul, Aug, Sept, Oct, and Nov. 5 months, not 3. The first inconsistency.<br> <br> I looked for the order history on my Vodacom account on the website, but found it empty. But I have an email saying that my ONLINE order was on the way on 07/07/15. The second inconsistency.<br> <br> I have a screenshot of the deal from 07/07/15, it shows a package that includes<br> o LG G3 at R160pm x24<br> o Smart S contract at R209pm x24 with 75 mins, 200SMSs, and 200MB plus 1GB for 24 months<br> <br> If you compare what I am currently paying for my contract (R160pm for device and R209 for contract) to the screenshot of the deal I took, you can clearly see that they are the EXACT same thing.<br> <br> In conclusion, I ordered a contract that comes with 1200MB of mobile data, and as of Dec 2015 you have randomly decided to remove 1000MB of that data, only giving me 200MB.

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2015, 12:42
Official
Hello TheRower21,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team