Only get a response after reverting to socail medi

Good Day Rudzani<br> <br> Here I am back again and very upset once again. I upgraded my line around the 14.10.2015 online and one of the consultants called me to discuss a suitable package for me and I then went from a Smart L package to a Uchoose 200 and at this point I have over 300 minutes available on my line. I was not advised that I would lose these minutes and that my new package was R200 worth of airtime and not 200 minutes. The consultant also advised that he was selling me a 1Gig data a month and that the handset was free. When I called in now because when I tried to make a call it said I had less than R3.99 airtime available I was advised the complete opposite, In fact the 1Gig is a promotion so what happens when this promotion expires? Just when I think I am winning with Vodacom something like this happens which frustrates the hell out of me all over again.<br> Can you please investigate this for me because I am now ready to just contact the CEO himself so that he can also feel the customers frustrations.<br> <br> This is an email I send to Ceo at Vodacom email address on the 01.12.2015 and to date no response. It seems Vodacom only responds once customers decide on going to social me