1 reviews | Active since Sept 2016

13 Sept 2016, 10:40

ONLY Dropping Calls? NO.....Your service is Dropping!!

<p>Nice to advertise that clients will get FREE minutes when dropping calls- When some of us is on RED VIP with unlimited calls! O and dont you dare phone client services.. Promises made that I will be helped in 24-72hrs!! Just sms me about every second day to say"we see you dropping calls'' and that will help me how? Losing clients and working time as I am dropping 2-18 calls per day.But if you dont pay your account- its cut of, so what must I do? Cut you of? I have a contract with you, and you not keeping your part.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Sept 2016, 10:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team