HW
Henry W
1 reviews | Active since Oct 2013
30 May 2019, 19:17
Only 12% of the speed I pay for!
I subscribe to a fibre 40 mb\s line from Vodacom. No I say a 40 mb\s because that it what I requested and pay for. However from 22 May I barely get 10 mb\s and it is even worst at night, only getting a 5 mb\s if I am lucky. That is barely 12% of my requested speed. Now a person with the name Sakhumzi was suppose to attend to this lack of service delivery from 22 May, still the request is only pending, and I am not getting any feedback. I have lost count of how many problems I have hasd with Vodacom since April when the Fiber was installed.....SOOO MANY ISSUES AND SOOOO LITTLE SUPPORT
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Replies (2)
Vodacom's replyOfficial
31 May 2019, 10:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 May 2019, 10:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
31 May 2019, 11:08Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply31 May 2019, 11:08
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team