JB
Jennifer B
1 reviews | Active since Jan 2012
26 Oct 2022, 10:34
Online Woes
I have been trying to upgrade my contract online since September. But I keep getting this message "This number can be upgraded, but not online." Numerous agents have called me regarding the upgrade and I keep saying that I want to do it online but am not able to, they say they will "look into it".
What is the point of having online deals? Absolutely terrible customer service
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
26 Oct 2022, 12:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2022, 12:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Oct 2022, 17:04Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you to assist with the upgrade and they advised you want to do the upgrade on your own. Regrettably, the migration of Vodacom accounts to the new system that's done via bulk automated by the system and we cannot confirm when will that be done.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you to assist with the upgrade and they advised you want to do the upgrade on your own. Regrettably, the migration of Vodacom accounts to the new system that's done via bulk automated by the system and we cannot confirm when will that be done.
Regards
Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2022, 17:04
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you to assist with the upgrade and they advised you want to do the upgrade on your own. Regrettably, the migration of Vodacom accounts to the new system that's done via bulk automated by the system and we cannot confirm when will that be done.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Upgrades Team. Based on the feedback provided the team has confirmed they made contact with you to assist with the upgrade and they advised you want to do the upgrade on your own. Regrettably, the migration of Vodacom accounts to the new system that's done via bulk automated by the system and we cannot confirm when will that be done.
Regards
Consumer Website Team
Best regards,