JP
Jacques P
1 reviews | Active since Oct 2017
19 May 2025, 13:53
Online website flaw
I have visited multiple Vodacom shops and asked them to report that the online shop does not permit alphanumeric characters in the delivery street number when ordering online. I live in house 42B of xyz street but can't order online as the B is not accepted.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 May 2025, 14:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 May 2025, 14:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2025, 09:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning, thank you for raising the issue experienced on the website we will pass this information on to the developers. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2025, 09:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning, thank you for raising the issue experienced on the website we will pass this information on to the developers. Regards Vodacom Consumer Website Team
Best regards,
JP
Jacques P's updateReviewer Update
22 May 2025, 08:47I finally got to a Vodacom shop to do my purchase, got better service than I did using the online 082135 call center. I got what I needed and left the shop only to get a sms stating I need to send 3 months bank statements to ***. How is this not a breach of the POPI act, you must be joking for me to send my personal bank statements to this 'probably anybody' in customer care will have access to my bank statements. I don't mind sending my bank statements to a specific person who will do what is needed with my bank statements. So give me a call with a specific person that will finalise my order.
JP
Jacques P's update22 May 2025, 08:47
Reviewer Update
I finally got to a Vodacom shop to do my purchase, got better service than I did using the online 082135 call center. I got what I needed and left the shop only to get a sms stating I need to send 3 months bank statements to ***. How is this not a breach of the POPI act, you must be joking for me to send my personal bank statements to this 'probably anybody' in customer care will have access to my bank statements. I don't mind sending my bank statements to a specific person who will do what is needed with my bank statements. So give me a call with a specific person that will finalise my order.