Online Web site, Services, System Response Complaint
This is regarding the Vodacom Website. Tried to Purchase a device on Pay As you Go. But the system doesn't allow transaction to submitte. After 4 phone calls and since 8am this morning. I couldn't get anyone to assist from technical department to tell me what is wrong. Then I was told to go in store. Why do you even have online products You can't buy online if it doesn't even work. As well as system response during the statement period is useless. Company makes enough money and still takes back what is right fully Our as client. meaning Airtime and Data. Seriously....
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Vodacom's replyOfficial
05 Nov 2020, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2020, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
05 Nov 2020, 13:52Apologies for the outburst. The following was the cause of the problem. In Chrome. My POP-UPS under internet setting was set to Block and not allowed.
's update05 Nov 2020, 13:52
Reviewer Update
Apologies for the outburst. The following was the cause of the problem. In Chrome. My POP-UPS under internet setting was set to Block and not allowed.