Online voucher headache

Good day

Could you please assist me,

Referring to my online voucher I received with my upgrade, I have finally been able to order an item for myself. The website was not mobile friendly, and I could only complete my order on a laptop. (I still have the screen video I captured showing the error)

Order# VOD*** https://vodacom.celcom.co.za Date: Sunday, December 29, 2019

Up to now it states that I have be not paid, and that my order is still pending.

Could this possibly be checked on and updated please, for I successfully made my Payfast payment on the 29th and Payfast has sent thru my invoice as proof.

* I called customer service last night and I was told, contact after care services on ***. * I called this morning and Wesley said they can't help me, call Vodacom online services on ***4. After 10 min of waiting I resorted to your online chat services. Unathi said, call after care services on ***, I said been there done that, and repeated the story. She just gave me the Vodacom online services number again that I already had and attempted to call prior. I thanked her for her trouble.

Please help me resolve this matter.

Many thanks Rona Sooklal

Copies of Prior unresolved emails/tickets regarding the voucher. This is why I'm contacting you to help me resolve this issue for once and for all.

8 Jan 8.55am Dear Rona Sooklal,

Your ticket - Still no response - has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely, Vodacom Online Support Team https://vadminlikeminds.freshdesk.com/helpdesk/tickets/55834

18 Dec 14.35pm

Good day,

Could you please provide me with info regarding this matter. It feels as though this matter has been closed and forgotten.

I have been with Vodacom for years now and would appreciate this to be resolved.

Many thanks

Rona

10 December Kendal Griffin, said Hi Rona Sooklal, Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/54546 Kindly be advised your matter has been escalated to the relevant department,You will be contacted and advised on the process of redeeming your voucher, Kind Regards, Kendell This ticket has been Closed Reply Agent Working on This Ticket Kendal Griffin Ticket details Status This ticket has been Closed Assigned to Kendal Griffin Home Solutions Forums Tickets Cookie policy Help Desk Software by Freshdes

9 December

Rona Sooklal, Hi there, any update on the matter? Rona Sooklal,

6 December Good day, Please wait 5min for me to reply to your email requesting my ID number before closing the Ticket. ID number ***0****6 Awaiting your response Rona Sooklal On Fri, 06 Dec 2019, 12:30 PM Vodacom

6 December

Online Admin, wrote: Dear Rona Sooklal, Your ticket - Website not working - has been closed. We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. Sincerely, Vodacom Online Support Team https://vadminlikeminds.freshdesk.com/helpdesk/tickets/54546

Hi Rona Sooklal, Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/54546 Kindly provide your id number, Kind Regards, Kendell

4 December #54546 Website not working Rona Sooklal

Good day, I upgraded one of my contracts and received an accessory voucher of R250. I had problems with the website not working and filled in the form on the website with no response as yet. I see that the product I wanted, is now out of stock. I have made screen recordings to show you that the website has an error. Your response would be much appreciated and aiding in resolving this matter. Many thanks Rona Sooklal IMEI: *** Huawei P30 Lite Smart View Flip Cover Pink R 329,00

Attached : Form on your website that I filled in. Please refer to your records. 2 recordings that clearly shows the error. "This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html " JPG Screenshot_2... (182 KB) MP4 SVID_***... (2.34 MB) MP4 SVID_***... (977 KB)