Online Upgrate

Since I am unable to get a helpful response from Vodacom offices, I am turning to you as a last resort. I initially upgraded on line on the 18th of August and received confirmation of acceptance of the upgrade. By the 25th of August nothing had as yet arrived and so I called Vodacom offices only to find out that there was a system failure and my upgrade was cancelled without sending out a notice. The consultant apologized for about 100 times and assured me that my upgrade was successful and the phone will have been delivered in 3 working days. I then received a call from the Vodacom offices on the 28th wanting to confirm my details and once again I was assured that the phone will be delivered within 3 working days. Needless to say that the phone had not arrived. I then placed another call to the Vodacom offices in the morning of the 4th of September and again I received apologies as their system did not generate a tracking number and of course another pledge that by the end of business day that I will receive a tracking number and delivery the next day 5th September. Of course I never received a tracking number and no phone delivery, I again called the offices yesterday, spend 25 minutes on the phone with Lisa and received another few apologies, no tracking number and a pledge that someone will call me by the end of business day, however that did not happen either. I decided to visit the Vodacom store yesterday in Sandton and a very attentive young lady by the name of Kutjo tried to assist me by cancelling the online order so I may get the phone I wanted from the store, another hour and a half later and through another phone call to the Vodacom office ensued, with a very abrupt and inefficient lady by the name of Saskia, who in fact told me that if I stopped calling their offices all day they might be able to do their job and escalate the issue and help me with my inquiry. Today I have visited the Vodacom store and the online order is still pending on the system, so again another day without a phone and I am not even able to cancel the contract and go to another service provider since the order is pending. I personally do not call the above scenario service delivery as so often Vodacom advertises.