Online Upgrage Service Delivery is non existant, rather go into a store.

App**** for an Upgrade online via their site on Saturday, called on Monday as no-one had contacted me and redid the order on the phone. I then received a order number and was told someone would contact me. I called Tuesday night and was told someone would contact me on Wednesday. I then called on Wednesday afternoon and was told that the order had been cancelled, apparently the order was not confirmed within 24 hrs however no calls or e-mails were ever received from the network to confirm the order. I have had to call them and try an chase the process however it appears to be a waste of effort, their company rating on Hello Peter is a true indication of the poor service delivery issues within the organisation.