Online Upgrading System - unpleasing experience

I app**** for a phone upgrade online, after a lot of confusion with regards to the phone deal they let me know that the phone is dispatched and will be delivered. They said RAM will let me know when the delivery will take place, which they never did. My office phoned and said the delivery is there as I was not at office I the RAM delivery guy said he should come back in 30min. I waiting for at least 3-4 hours for him to return. Upon opening the box I discovered that the phone was there but not the watch as per the promotion. I spoke to vodacom and the advised that they accidental clicked the incorrect deal. They then said they will ask RAM to collect again and this collection will take place before Wednesday (20/06/18). I have phoned vodacom twice to find out what is going on as I cant even upgrade now cause it states that there is a deal pending on my phone number. When I spoke to them on the 26/06/18 they said it can take up to 7-14 work days to arrange for the reverse collection. This service has not been a very pleasing experience for me as it is the first time doing it online. They did advise that they would open the deal for me again on the Wednesday (20/06/18), hopefully they will keep to their word and open the deal for me again.