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Carla P

1 reviews | Active since Feb 2017

26 Sept 2017, 15:13

Online Upgrading Glitch - Customer is not a priority at all!!

2 August I did an upgrade on one of my numbers that was due for an upgrade. Got my router yet - but no 10Gigs of Data. When I contacted customer care - no it will be loaded in Sept. 1 Sept I had to contact customer care again only for the to told me that I did an upgrade on the wrong number. If you upgrade online - THE SYSTEM DOES NOT ALLOW YOU TO DO AN UPGRADE ON A NUMBER THAT IS NOT DUE FOR AN UPGRADE. With a fight I had to ask then to sort this, and up to date there is still no feedback. Only that Vodacom themselves cannot rectify the mistake and had to give it to the 3rd party company that manage their online system. Still no feedback. I cannot even do an upgrade on my other contract that is due for an upgrade! HOW LONG IS THIS STILL GOING TO TAKE TILL IT GETS SORTED!!!! 2 MONTHS HAVE ALREADY PASSED............

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Replies (4)
Vodacom
Vodacom's reply26 Sept 2017, 15:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

CP
Carla P's update28 Sept 2017, 07:55
Reviewer Update
I am still waiting for feedback. 2 Days have passed already - Again!
CP
Carla P's update01 Oct 2017, 17:28
Reviewer Update
My reply to Riael after receivung a message that my data bundle has been activated PLEASE CAN SOMEONE JUST DO THEIR WORK RIGHT!!!! Hi Riael How more idiotic can vodacom be!!!! After how many times that I have explained on which number the 10g data upgrade was it has now been done ON THE WORNG NUMBER!!!! NO I AM SITTING WITHOUT ANY AIRTIME!!!!! Please can this get sorted immediately!! I am giving vodacom 1/2 a day to get this fixed. It is useless to speak to the people whos work it actually is to get matters sorted. This is unacceptable. Really. I cannot wait another month for a stupid mistake like this to get sorted. It is bull****!!!! Awaiting your speedy response!! Thanks Regards Carla
CP
Carla P's update07 Nov 2017, 09:19
Reviewer Update
After receiving feedback that this problem has been sorted - November came just to let me know that I can now only upgrade my phone in 2020?! What the hell!!! How is this problem sorted then. My upgrade was due April 2018 and now all of the sudden 2020?! Can someone please sort this out and get back to me! 3 months later and the problem is still not sorted out!