1 reviews | Active since Nov 2015
Online Upgrades worse than end of the month shopping..
<p>Looking forward to my cell phone upgrade i decide to do an online upgrade as i was told how much easier it is than going to a branch & you save youself the admin costs. Great - what a terrible experience. Upgrade was done online/telephonically on the 1st of August, today is the 8th of August and i am still sitting without the upgrade. Upgrade takes 3 - 5 working days so on the 4th day (besides all other) i decide to contact Vodacom to check on the status of delivery as I needed to make sure i was available to sign off. After speaking to 4 consultants (of which only 1 could give me a straight answer) i was told the order number was never generated for the upgrade and i needed to contact another department to assist with this. Which of course i did. 3 Departments later i was told the order number WAS generated and delivery should be done today (8th of August). Due to my gut feeling this morning i phone again to check the status to be told once again the order was never generated and i needed to wait another week. After speaking to Vuyo and Mpho being the first two consultants who actually tried assisting instead of telling me over and over that there was no order, i was told that the person who did the upgrade (Cherilyn) will contact me within 15min. Needless to say, that never happened so I contacted again and asked to be transferred to this person, Once again told that there was no order and that they were trying to see what they could do for the millionth time i decided to seek my friend Hello Peter.. i was supposed to be contacted back in another 15mins with a possible order number as well as an arrangement for urgent delivery and yet needless to say, again this didn't happen.. I am passed the point of frustration by now - so calmly i will contact Vodacom again. I honestly do not know why i still bother with Vodacom because never have i ever received better service than this.. sad to say but i guess this is a norm for Vodacom.</p> <p> </p> <p>I am really dissapointed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So besides the fact that Vodacom posted a reply to my complaint, advising that a consultant would contact me which ofcourse never happened.. On Monday I spoke to the manager of the consultant who did my upgrade and was advised that i was put over to a new system hence the extreme delay in receiving an order number. She then also advised that she will give mefeedback before the end of that day and if not, she will give me feedback on Tuesday (Yesterday) even though it is a holiday as she will still bbe at work, Even took both my work and personal email address. Needless to say that never happened. So ONCE AGAIN i contacted the offices this morning just to hear the same story again: "We have not yet received an order number but we have escalated the matter." This "MATTER" has been ecalated a week ago already yet no one gives a **** to actually do something about it?!??!! Then i was told i am not the only customer complaining so i need to wait just like the rest.....
So besides the fact that Vodacom posted a reply to my complaint, advising that a consultant would contact me which ofcourse never happened.. On Monday I spoke to the manager of the consultant who did my upgrade and was advised that i was put over to a new system hence the extreme delay in receiving an order number. She then also advised that she will give mefeedback before the end of that day and if not, she will give me feedback on Tuesday (Yesterday) even though it is a holiday as she will still bbe at work, Even took both my work and personal email address. Needless to say that never happened. So ONCE AGAIN i contacted the offices this morning just to hear the same story again: "We have not yet received an order number but we have escalated the matter." This "MATTER" has been ecalated a week ago already yet no one gives a **** to actually do something about it?!??!! Then i was told i am not the only customer complaining so i need to wait just like the rest.....