KK
Kyle K
1 reviews | Active since Mar 2019
02 Sept 2020, 14:52
Online upgrades utterly useless!
I ordered an upgrade for my father online for an S20 Ultra. There was a special running where you get a free galaxy tab with the phone and an additional 1gb of data for the contract duration. This was all confirmed and ordered online with an order confirmation number. After waiting 5 days I contacted Vodacom to get an idea of when the device will be delivered only to find out the order was cancelled with no communication? Had I not phoned I would never have known. Now frustrated I asked the lady to re order the package only to be told that was last months special it is not available? I don't know about you but I know if I ordered that package when the special was running that I am entitled to it! No communication on the cancellation whatsoever and then they say send an email and wait for a response. I am waiting over 2 days now to get an email response on a mistake from Vodacom's side. Completely ridiculous service and customer care for someone who ordered one of your flagship devices.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Sept 2020, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2020, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KK
Kyle K's updateReviewer Update
04 Sept 2020, 11:37Still no contact from Vodacom 8 days later! Shocking service to a long standing client. Maybe I should consider another network. Can't believe this is how you handle an online upgrade mistake from your side!
KK
Kyle K's update04 Sept 2020, 11:37
Reviewer Update
Still no contact from Vodacom 8 days later! Shocking service to a long standing client. Maybe I should consider another network. Can't believe this is how you handle an online upgrade mistake from your side!
KK
Kyle K's updateReviewer Update
07 Sept 2020, 15:10After being contacted briefly by a Vodacom consultant who again could not do anything to help I was told to email the exact same email address which took over a week to reply. Only for the consultant to tell me the upgrade was cancelled due to a ********** connection. I ordered this upgrade from my home PC. Furthermore, I was not contacted at all about the cancellation of this order by vodacom. Now they say that special is no longer active but it was when I ordered it and I have order numbers dates and times for proof. If Vodacom is not going to give what they advertised I will look at legal action. See copies of the email responses below:
Hi Kyle Keenan,
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/69303
Kindly be advised your was cancelled due to the system picking the order up as a ********** conncection.
All high end devices go through this process you can call ***4 for a new upgrade order.
Regards,Lennon
Hi Kyle Keenan,
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/69303
Kindly be advised that deal or special is no longer available apologies for the inconvenience.
Regards,Lennon
Hi Kyle Keenan,
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/69303
Kindly be advised your was cancelled due to the system picking the order up as a ********** conncection.
All high end devices go through this process you can call ***4 for a new upgrade order.
Regards,Lennon
Hi Kyle Keenan,
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/69303
Kindly be advised that deal or special is no longer available apologies for the inconvenience.
Regards,Lennon
KK
Kyle K's update07 Sept 2020, 15:10
Reviewer Update
After being contacted briefly by a Vodacom consultant who again could not do anything to help I was told to email the exact same email address which took over a week to reply. Only for the consultant to tell me the upgrade was cancelled due to a ********** connection. I ordered this upgrade from my home PC. Furthermore, I was not contacted at all about the cancellation of this order by vodacom. Now they say that special is no longer active but it was when I ordered it and I have order numbers dates and times for proof. If Vodacom is not going to give what they advertised I will look at legal action. See copies of the email responses below:
Hi Kyle Keenan,
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/69303
Kindly be advised your was cancelled due to the system picking the order up as a ********** conncection.
All high end devices go through this process you can call ***4 for a new upgrade order.
Regards,Lennon
Hi Kyle Keenan,
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/69303
Kindly be advised that deal or special is no longer available apologies for the inconvenience.
Regards,Lennon
Hi Kyle Keenan,
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/69303
Kindly be advised your was cancelled due to the system picking the order up as a ********** conncection.
All high end devices go through this process you can call ***4 for a new upgrade order.
Regards,Lennon
Hi Kyle Keenan,
Ticket: https://vadminlikeminds.freshdesk.com/helpdesk/tickets/69303
Kindly be advised that deal or special is no longer available apologies for the inconvenience.
Regards,Lennon
Vodacom's replyOfficial
12 Sept 2020, 11:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that feedback was provided. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2020, 11:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that feedback was provided. Regards Consumer Website Team
Best regards,