Online Upgrades - POOR SERVICE!!

<p>I upgraded online on the 02nd July. I phoned on Tuesday 4th July to find out what the status is. the lady then said she cant see the upgrade. so i did it again. she warned me funny enough that should i order a devise with the watch as i mentioned, that i might ge the wrong one, or not at all. So once the order wnet through, i got it the very next day, unfortunately, as warned, with the wrong watch!! so then i had to log a call for return. they would've collected the following day. when i phoned, they said no only friday. so after much frustration they came to collect as they should've. then i phoned againto find out how long and the process, so then they said they need to wait until the parcel is received. then they need to cancel the contract and re-do the contract. I did this again on friday, where everything was confirmed and they informed me to have the relevant documents ready to accept delivery of the correct device and watch. I phoned again this morning to find out what the status is. then i got told that it is not finalized yet it needs to be approved and an agent will contact me. how ridiculous is this!!?? i have been inconvenienced due to someone picking the incorrect item, which i was warned about by a vodacom emplyee, so this must be the trend, which is quite embarrasing should i say. and now i need to follow up and find out that nothing is happening. this is ppor service, and yet again i renew my contract with vodacom. after being a customer for many years. the service never seem to change. POOR!! </p>