Online upgrades ---> BIG MISTAKE!

In August/September 2022 I called cancellations for an unused line, that was initially created when I only wanted to upgrade my, then, only contract (this 15 year old number of mine is 082.... for further reference) (this was in 2020... due to Covid I thought to upgrade online would be better... WHAT A MISTAKE I MADE!!!!!). So this unused line starts with 079... so I told the lady (from KwazuluNatal) that I want to cancel this 079 line since I am not using it at all!

She, off course, wouldn't help me with this quite straight forward request but offered me a very attractive contract with 100GB of data. I thought this deal would work nice with the 079... number. I had my reasons to decide then to upgrade the 079 to this 100GB deal.

During my conversation with this lady, I repeatedly asked her to make sure the 082 number is untouched because it is the number my family and friends have, but also, and very importantly, the school and my work have!

Then on 3rd October my phone just went off radar... my 082 number did not want to call... I could not receive any messages... could not use social media, emails... NOTHING.

I immediately went to our local VodaShop for assistance where they did a simswap. 24 hours later.... NOTHING happened.

I was down to only use my phone with the fibre connection at my home.

On Friday, 7th October, I went to Vodashop AGAIN. The poor lady called numerous people, including the technical team who suggested we take a look at the contract my phone uas been assigned to...

To my utter disgust and surprise, I came to learn that the Natal lady COMPLETELY ignored my numerous pleads to leave my 082 number alone and conttact as it was. She changed my 082 number to a home entertainment router... SOMETHING I, IN THE FIRST PLACE, DID NOT ASK FOR!!!! OR AGREED TO!!!!

And the irony and funny thing is... the 079 number was untouched and is still on your system recorded "due for an upgrade"!!!

My only option then was to ask for the upgrade reversal, which I am still waiting for to be succesful. It has now been 14 WORKING DAYS since the reversal was (hopefully) done. On YOUR system it shows NOTHING of a reversal that was done. They can't tell me when yhe reversal will be succesful either and when I will be able to change the contract.

Why do you ignore your customers' wishes and requests? Aren't we the ones who keep your boat floating?

I am agitated at your online staff that completely ignore your customers' needs and pleads.

The amount of discomfort and frustration this lady from Natal has caused me, cannot be put into words. I can't even enter my work email because I need a OTP that is sent to my phone number!!

She should be fired, if I can get my way... also that person who gave me the 079 number two years ago.

Vodacom has NO respect for their customers' needs.... especially your online staff. See, they can do whatever they want with no consequences for them.

It is only us, the customers, that end up with this agitation and frustration.

My request are simple... 1. CANCEL THE 079 NUMBER 2. CHANGE MY 082 NUMBER BACK TO ME BEING ABLE TO USE MY PHONE!!!

When someone calls to cancel a line, respect their request, and just do what the customer ask of you.

I am at the point where I want to leave Vodacom... but then you are sooo nauseously clever to bind your customers with a 24 month payment requirement... something I have to pay for that I never even wanted or asked for in the first place. How distasteful and a huge disgrace.

Oh, and I read previous complaints on hellopeter and Vodacom rep**** that they will call the person complaining back... well, good luck with that though... my phone number doesn't work for phone calls... thank you to your ***********, disrespectful online people.