Online upgrades

Good day im extremely disappointed with your online service. I done a upgrade 10 july 2021 online exclusive deal with a watch deal included. Firstly i had to wait for stock thats ok. When stock arrived my order was incorrectly delivered to another province. 3 working days after i phoned to confirm correct adress because i had no feedback from vodacom. I was informed it is a new contract instead of a upgrade. After 2 long phone calls i was able to switch the new line correctly to an upgrade only to be told the online upgrade deal is no longer available to me. This is not the first time having this issue. Ive also reached out others only to find im not the only vodacom client that loses out because of vodacoms mistakes. And yet again while writing this review order is incorrect and priceplan not what was quoted.