ER
Edward R
1 reviews | Active since May 2018
25 May 2018, 19:09
Online upgrades
I upgraded online and after a couple of days after hearing nothing from Vodacom I phoned them and was informed that my upgrade was cancelled (without notifying me) as the item I ordered is not available. I upgraded again online choosing a different option and after 2 days I Phoned them again and asked what the status of my upgrade was and I was informed that they are waiting for stock. It has been 2 weeks since my online upgrade and i have not received any feedback from Vodacom. PETHETIC
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
25 May 2018, 21:35Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 May 2018, 21:35
Official
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 May 2018, 14:17Hi Edward
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2018, 14:17
Official
Hi Edward
As discussed, feedback has been provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,