1 reviews | Active since Feb 2018
online upgrades
online upgrades
good day
I processed on online upgrade last year 24 July 2017. after my internet section i received confirmation that my order has been successful and a RAM agent will contact me regarding delivery. To date i have not received the order but my invoice indicates i need to pay the new rate. i have tried to call then email them but the only thing they do is send me from one department to the other. I have exhausted all avenues that i am aware of regarding trying to solve the matter. All i get from vodacom is that they dont know what happened, i must call back in a week and the last call i made ended in a screaming match between after sales and solutions. To me vodacom does not care about customer satisfaction they just do as they please totally unprofessional
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
Thank you for taking my call. This matter is now resolved.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
Thank you for taking my call. This matter is now resolved.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,