ML
Moipone L
1 reviews | Active since May 2012
27 Dec 2017, 21:31
Online upgrades
I have been trying to upgrade my current online since mid 14 October 2017 but to date nothing. I always get an email saying a consultant will call you after 24 hours but nothing. No feedback mechanism just pure silence. Does online upgrades do work because I have never been successful in doing that.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Dec 2017, 06:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2017, 06:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
ML
Moipone L's updateReviewer Update
02 Jan 2018, 11:33Since I have received a call on the 28 December 2018 from Vodacom Consumer Hellopeter Team and an email that says my request has been escalated to online upgrade unit. It’s 02 January 2018 still waiting for the call. Been waiting for the call since 14 October 2017. And now the phone I wanted is out of stock according to your site. Thank you so much Vodacom for non service. I will be free to look at other service providers come end of February 2018. Been a loyal customer for over 10 years and this is a service I get.
ML
Moipone L's update02 Jan 2018, 11:33
Reviewer Update
Since I have received a call on the 28 December 2018 from Vodacom Consumer Hellopeter Team and an email that says my request has been escalated to online upgrade unit. It’s 02 January 2018 still waiting for the call. Been waiting for the call since 14 October 2017. And now the phone I wanted is out of stock according to your site. Thank you so much Vodacom for non service. I will be free to look at other service providers come end of February 2018. Been a loyal customer for over 10 years and this is a service I get.
Vodacom's replyOfficial
11 Jan 2018, 13:21Good day Moipone,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2018, 13:21
Official
Good day Moipone,
We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,