MW
Madeleine W
1 reviews | Active since Sept 2018
03 Feb 2021, 16:05
Online Upgraded
I have done an online upgrade on Wednesday 27 January 2021. I received a message that a consultant will contact us within 24 Hours. Nothing happened. I have phoned in numerous times and every time I am told that my contract is on the old system and that they can not assist me and they will escalate and get someone to phone me. It has been a week already and still no progress. Clearly Vodacom don't want to do upgrades for their customers. Maybe time to explore the market.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Feb 2021, 19:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Feb 2021, 19:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2021, 17:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2021, 17:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,