Online Upgrade with Vodacom?? SEEMINGLY IMPOSSIBLE!!

<p>I submitted my online upgrade request on Monday 30/05 at 13.34pm and received an email with a reference number stating that a call agent would get back to me within 24 hours "to complete your new deal request." "If you don't hear from us within the next 24 hours, please call ***4". 01/06 (48 hours later) I phoned the number provided, "Shannon" answered and I was told a call agent will phone me back. Over an hour later, no call. I phone back, I get "Shannon" again, she tells me she made a mistake??? Um what? I then speak to a Lisa who tells me management doesn't take calls. When I refuse to accept this ridiculous response Shahina comes on the line perpetrating to be management who then tells me she will get a agent to call me back. I get a call from a Michelle, we go through the process of verification and when I query how my billing will work (I submitted my request on the 30th of May) she tells me it will only be active from the 01/07. I ask to speak to a manager, the call drops. I don't get a call back - I try the original number again to ask someone to get this "Michelle" person to call me back. I speak to Subane who gives me the wrong number to dial. In total I made 13 CALLS!! 02/06, I phone the call center AGAIN, I speak to Merinisa who tried to put me through to this new system consultant person that is supposed to be able to help me only to get put through to telesales... I phone back, speak to Cindy - she will get someone to call me back. (This is at 13.51pm) AT 15.53pm I phone the call center AGAIN, I speak to Amelia who puts me through to Lisa who says she is a senior consultant and management doesn't take calls - I tell her to find me a manager to speak to and she TRANSFERS ME TO TELESALES LINE! I PHONE THEM AGAIN!!! I speak to Merinisa who puts me on hold when I ask for management, Cindy comes on the line to TELL ME MANAGERS DONT TAKE CALLS (sound fami****??), I REFUSE to get off the line until I have spoken to management. After 13mins 21secs the line cuts out. Cindy calls me back. I wait some more. FINALLY I speak to someone called Derrick that says he is a manager who helps resolve my problems and concerns and gets a consultant called Bradley to phone me back. Bradley sends me a quote and finalizes my upgrade.</p> <p>On Monday after receiving no phone, I phone the upgrades department – I am not due for an upgrade though and they can’t help me. Funny hay? I HAVEN’T RECEIVED A PHONE YET! I am told it can take 2-3 working days to finalise.</p> <p>1. I app**** online which according to the website means “free sim and connection, free next day delivery”</p> <p>2. I app**** in May, now it’s June. </p> <p>Today is the 08/06. I phoned the 082 178 44 number AGAIN at 11.20am, I asked for a MANAGER! Sean comes on the line saying THERE ARE NO MANAGERS ON SITE. A manager will call me back!! As i post this, it is not 12:08pm with no phone call back. So who was Derrick that dealt with my call?? Who was Bradley that “handled” my finalization??? WHY AM I BEING BILLED FOR AN UPGRADE ADMIN FEE OF R150 WHEN I DID MY APPLICATION ONLINE??</p> <p>Vodacom keeps saying I am on a new 3d system which only a handful of people can evidently access BUT I DIDN’T ASK TO BE SWITCHED!! I haven’t received my upgrade, I am being billed for a package I am not yet on! No one is getting back to me!!</p> <p> </p> <p>This started 7 working days ago! </p> <p> </p> <p>Ontop of all this, I was due for a upgrade september 2015 and my contract terms expired in december 2015. I went in to the Bayside Vodacom Branch, filled in a form etc to cancel my contract due to BAD SERVICE! This was never done and i kept getting billed! I saw the contract on special so i did the online upgrade. NOW THIS NONSENSE!!</p> <p>WISH I HAD SWITCHED TO A DIFFERENT NETWORK! </p>