Online upgrade what a headache

<p>I did an onlinge upgrade onmy number via the internet upgrade facility on the 7th of August 2016. I completed all the necessary information and. A Vodacom call centre agent called on the 8th of August 2016 to confirm my details and was told that delivery would be done before end of last week. I was contacted on the 10th of August 2016 by Ram Hand to Hand Couriers and I was told that Vodacom did not provide them with the necessary information (proper address and contact details) for RAM Couriers to deliver. I was informed by the Ram agent that RAM couriers will release the handset and delivery will take place on Thursday 11 August 2016. As I did not receive anything, I phoned Ram couriers later the afternoon and spoke to the same agent. She confirmed that the handset would be delivered on Friday the 12th August 2016, as the querry with regards to my address has caused delayes. I still have not received my handset and again contacted Ram couriers. The same agent informed me that the parcel can not be released from Midrand, as Vodacom has not provided them with the address for delivery. I tried to contact Vodacom on ********** 4, however they have problems with their lines. I then contacted the 111 number and the vodacom agent informed me that the upgrade department will phone me back. Still have not received any phone call. Ram couriers also promised to phone me back, also no call back. This is absolutely pathetic service. You do not commit to a service level and then you do not even phone to explain as to why this service level agreement cannot be met. On this stage I will rather cancel my contract than keep the upgrade.</p>