TvdW
Tiaan van der Walt
1 reviews | Active since Feb 2013
28 Nov 2016, 15:30
online upgrade useless
<p>I tried to upgrade one of my numbers via the online shop on Black Friday. After waiting ages and getting through I finally did the upgrade for the Black Friday Samsung S7 Special. The friendly consultant confrimed a quote has been generated and someone will call shortly to confirm the upgrade and confirm delivery. Expecting 24Hr delivery I waited and ons Saturday called to confirm if the upgrade was logged, waiting ages again I finally got confirmation it was logged.</p> <p> </p> <p>Come Monday I again called to confirm as no one has called me. Round 3 waiting ages I finally got through to someone that after waiting a lifetime then confirm the order was never processed and wanted to proceed processing the upgrade. When I wanted to confirm the upgrade will still be the Black Friday Special she became unsure and had to contact her line superviser. Holding on about an hour she finally said Vodacom will call me back which never happened. Any supsequent calls I make I get passed from department to department with each having to wait for the call to transfer. start with online shop going to customer support, waiting for call to answer, getting passed to upgrades which finally then wants to pass me back to online.</p> <p>Seriously is it really that difficult to buy something from Vodacom? I have been seriously considering other service providers for a while now and the only reason I upgraded again with Vodacom was for the Black Friday Samsung deal. If this upgrade does not work out I WILL be switching to another service provider on all my contracts guaranteed.</p>
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Replies (5)
Vodacom's replyOfficial
29 Nov 2016, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2016, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
TvdW
Tiaan van der Walt's updateReviewer Update
30 Nov 2016, 09:46So far quite suprised when Vodacom did follow up yesterday with a promise I will be called back to finalise the quote and sorry for the inconvinience.
Not so suprised as it does seem not all service departments within Vodacom believe in good customer service as no one has called be back to finalise the deal. Two more days and we will be on full week for a service claimed to be 24Hour.
I do tend to be brand loyal and has been a Vodacom customer for almost 20 years. As with Nokia that has been my preffered cellphone brand for 10years, moving are becoming more and more of an option.
TvdW
Tiaan van der Walt's update30 Nov 2016, 09:46
Reviewer Update
So far quite suprised when Vodacom did follow up yesterday with a promise I will be called back to finalise the quote and sorry for the inconvinience.
Not so suprised as it does seem not all service departments within Vodacom believe in good customer service as no one has called be back to finalise the deal. Two more days and we will be on full week for a service claimed to be 24Hour.
I do tend to be brand loyal and has been a Vodacom customer for almost 20 years. As with Nokia that has been my preffered cellphone brand for 10years, moving are becoming more and more of an option.
Vodacom's replyOfficial
01 Dec 2016, 09:35Good Day Mr. Tiaan Van Der Walt
As per our communication, we have been in contact with you and provided feedback on your query.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Vodacom Solution Centre
Best regards,
Vodacom's reply01 Dec 2016, 09:35
Official
Good Day Mr. Tiaan Van Der Walt
As per our communication, we have been in contact with you and provided feedback on your query.
Please accept our apology for any inconvenience caused.
Kind Regards
Kulsoem
Vodacom Solution Centre
Best regards,
TvdW
Tiaan van der Walt's updateReviewer Update
01 Dec 2016, 10:21I had one missed call yesterday just before 17:00 which I believe could have been Vodacom but as no message has been left I cannot say for certain. In any case one missed call does not constitute further feedback.
TvdW
Tiaan van der Walt's update01 Dec 2016, 10:21
Reviewer Update
I had one missed call yesterday just before 17:00 which I believe could have been Vodacom but as no message has been left I cannot say for certain. In any case one missed call does not constitute further feedback.
TvdW
Tiaan van der Walt's updateReviewer Update
06 Dec 2016, 08:56After many promises of phonebacks I finally cancelled the upgrade and also cancelled the contract. Please note I will also be cancelling my other contracts as soons as I am able to do so.
TvdW
Tiaan van der Walt's update06 Dec 2016, 08:56
Reviewer Update
After many promises of phonebacks I finally cancelled the upgrade and also cancelled the contract. Please note I will also be cancelling my other contracts as soons as I am able to do so.