Online upgrade turned to be a hell of a nightmare in my financials :( :(

Hi I have 3 contract with Vodacom of which 2 i finished paying for the handsets and i opted for sim only upgrade only to experience nightmare on my monthly premium it went HIGH i now pay almost R900 and still top up the 3 phones with airtime and data monthly on top of the ridiculous premium i pay every month. When i was doing the upgrade online i was not told it will run for full 24 months as if i m paying for a new pair of handsets. I have been trying to call VODACOM for the past 2 days with no luck instead of being help i get transferred to different consultants each with a different answer. i just was to cancel the flipping upgrade and finish paying the handset and move to a service provider that will treat me like a valuable customer and not hide information from me in the name of making money.

The "apparent guy" that did my upgrade finally was brought to the line today and promised to call me back after 15 minutes as he needed to get to his desk and check how on earth did the upgrade for R49 and R89 end up making me pay R900.00, i m still waiting for his call even now. When you request to speak to their managers they put you on hold hoping that you will hang up i guess :( , i m so disappointed and annoyed by the bad service i received i wouldn't even suggest this network to anyone i know the services is total gabish.

Thanks Nthabiseng Lebotse ***