1 reviews | Active since Sept 2012
Online upgrade system a nightmare
<p>After trying to upgrade online with vodacom I am very dissapointed. I have a reference number and a order number but there is no record of the upgrade when I call the call center. The call center is a nightmare and after playing phone ping pong between various operators nobody can help me and I am back to square one. I really have to wonder why a company would offer an online upgarde system that actually does not work. I think it is time to move over a provider who will actually take care of the basic services a customer can rely on.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Job Vodacom in turning an already bad customer service incident even worse. No call from any Vodacom consultant and it is close of business 24+ hours after your above reply.
Good Job Vodacom in turning an already bad customer service incident even worse. No call from any Vodacom consultant and it is close of business 24+ hours after your above reply.
Still no contact from Vodacom a full 5 days after their reply that they would contact me. I am dissapointed but not at all surprised.
Still no contact from Vodacom a full 5 days after their reply that they would contact me. I am dissapointed but not at all surprised.
At this present moment I am of the opinion that I will recieve better service at the department of home affairs. I am yet to be contacted.
At this present moment I am of the opinion that I will recieve better service at the department of home affairs. I am yet to be contacted.
A full 3 weeks after my original complaint, Vodacom has finally contacted me. Thank you for the very generous 1 gigabyte of data over the next 3 months you have given. I am blown away that Vodacom think that by giving data (at no real cost to them) to a customer that this will now fix the problem. All I wanted was for my orginal complaint to be addressed timeously. This has not happened and all Vodacom has done has rubbed salt into my wounds by the ridiculous offer of data (and such a large amount at that).
A full 3 weeks after my original complaint, Vodacom has finally contacted me. Thank you for the very generous 1 gigabyte of data over the next 3 months you have given. I am blown away that Vodacom think that by giving data (at no real cost to them) to a customer that this will now fix the problem. All I wanted was for my orginal complaint to be addressed timeously. This has not happened and all Vodacom has done has rubbed salt into my wounds by the ridiculous offer of data (and such a large amount at that).