Online Upgrade - Stuck between a rock and a hard place.

Good day

I have upgraded online and is still awaiting the Confirmation Dept to phone me.

I have phoned numerous times and no one can assist me. They just say give me your ID number and we will escalate to there Department. But nothing happens afterwards for days....

Please can someone assist me to get this resolved.

Very frustating and inefficient process for the end user !

Thank you