Online Upgrade (stay away)

I have opted to upgrade online or via telephone, less did I know that is one of my biggest mistakes. I received communication that they will deliver Monday before 5pm, so I arranged to be at home all day to accept delivery. I have received no communication, only to see on the tracking that it was a missed delivery (hence the fact that I was home all day and the courier couldn't even call me or just attempted to actually deliver the product). I still don't have a phone and have had no communication from Vodacom or the courier on when they would deliver. I had to follow up and tried to arrange delivery. This is absolutely **** communication from Vodacom, and very inconvenient as I know have to arrange another day to wait for their couroer to hopefully pitch anytime between 8am and 5pm. I would strongly encourage anyone who want to upgrade through Vodacom to choose another company or another chanel to upgrade. Just to add, I have ordered from Takealot last night at 23:00 and I allready received my delivery, so well done Vodacom on getting an simple process wrong.