CM
Chantell M
1 reviews | Active since Apr 2024
11 Apr 2024, 17:00
Online Upgrade Service POOR
Worst customer service, did an upgrade online and after almost 3 days the upgrade is still in progress. When I phone the tell me no the Confirmation Department will call me to confirm the upgrade, still no phone call. I will most definitely not upgrade online or even upgrade my next contract with Vodacom.
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Vodacom's replyOfficial
12 Apr 2024, 08:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2024, 08:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team