Online upgrade...sending back the phone

<p>I did a online upgrade, i received my phone on the 27'th of May....the phone's Wi-Fi did not work so I took it back on 31 May...unfortunatly i took it to Vodacom Kathu...and the guy working there told me...that he have to send it in for repairs...i told him i don't whant the phone at all any more!! A lady form Kimberly vodacom repair centre called me....i told her the story and she said the phone must not have been sent for repairs!! THAT IS WHEN THE FUN STARTED!!! I phoned all the numbers at vodacom...because nobody either know what to do and revered me to the next.... i still have all the mails aswel:</p> <p> </p> <p> </p> <p>From: malaika sheriff ********** <br /> Sent: 10 June 2016 08:16 AM<br /> To: Susan <br /> Subject: Re[12]: Online upgrade</p> <p> </p> <p>Good morning Susan,</p> <p> </p> <p>I trust you are doing well.</p> <p> </p> <p>Please provide me with the below details to arrange for collection and reversal, kindly take note that collection will occur in the next 3/4 working days you will need to have your package with you with all the items which was included with the deal.</p> <p> </p> <p>Id Number</p> <p>Order Number</p> <p>Account Number</p> <p>Contact Number</p> <p>Pick Up Address</p> <p> </p> <p>Kind Regards,</p> <p>Malaika</p> <p> </p> <p> </p> <p>They did pick up the phone on the 17 June 2016......and that was the last i heard about any thing...no phone replacement...no call...not even a sms saying what to do next!! I phoned on the 11 August 2016 ...asked what should i do....well the lady said they will send you a sms to say you can upgrade...Nothing yet!</p> <p>What happend to my phone...or the request i had...please can i rather upgrade to something els?</p> <p> </p> <p> </p>