1 reviews | Active since Jan 2017
Online upgrade processed incorrectly
<p>I have 2 vodacom Data contracts, both my contracts were due for an upgrade in December 2016 however i decided to upgrade my 2nd contract online. The whole transaction went wrong as I did the upgrade for my 060 number instead Vodacom processed the upgrade on my 071 number. When you go online it specifically asks you to insert the cell number that is due for an upgrade!!!!!!!. Now when I call their call center I'm being sent from pillar to post. The upgrade department couldn't even assist me but every consultant that I spoke to kept on redirecting my calls to them. When I called the call center they gave me the ********** & the 082 178 44 numbers to call which were no help. </p> <p>I want the trascaction reversed and for the correct number to be upgraded.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
