1 reviews | Active since Mar 2021
Online Upgrade Problem
Currently have a problem where I cannot do an online upgrade due to "technical issues". None of Vodacom service departments can resolve : Customer Care Department Customer Upgrades Department Customer Contracts Department Customer After Sales Department
Was also told to visit a Vodacom Store for assistance and neither the Store Manager, Technical Manager or Sales Guy can resolve it either.
This is my third upgrade now where I cannot get this resolved. Plenty of frustrating phone calls and store visits and all I get is hands thrown in the air and a bland look, or transferred from department to department in Vodacom.
So I guess I'm unique. With 20 million plus customers I am the only one who seems to not be able to do an online upgrade and also have a problem that Vodacom in all it's wisdom and glory have no clue how to resolve
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
With 24 hours of logging this complaint I was contacted by a person (sadly I don't have his name) from Vodacom's HelloPeter Support Division who took ownership of my problem.
This gentleman phoned me numerous times during the day to update me on his progress and ensure me that he had the right people working on this.
Within 4 hours after his initial call the problem had been resolved.
My sincere gratitude to you Sir for your professionalism and friendly manner.
it is just to sad to see that after 6 years of continuous phone calls to various Vodacom Support Departments, and numerous store visits, and not getting anywhere a "public complaint post" has resolved this problem in less than 24 hours.
If only the rest of Vodacom's Support Departments could be as efficient as this Department attending to the posts on this platform.
With 24 hours of logging this complaint I was contacted by a person (sadly I don't have his name) from Vodacom's HelloPeter Support Division who took ownership of my problem.
This gentleman phoned me numerous times during the day to update me on his progress and ensure me that he had the right people working on this.
Within 4 hours after his initial call the problem had been resolved.
My sincere gratitude to you Sir for your professionalism and friendly manner.
it is just to sad to see that after 6 years of continuous phone calls to various Vodacom Support Departments, and numerous store visits, and not getting anywhere a "public complaint post" has resolved this problem in less than 24 hours.
If only the rest of Vodacom's Support Departments could be as efficient as this Department attending to the posts on this platform.