1 reviews | Active since Mar 2009
Online upgrade phones you on a datacard number
<p>Just spend 20 minutes between upgrades and after sales on the phone. Upgraded my datacard on 20 Jan. Got email on 23 that upgrade is done. I was impressed. Then new stuff did not get delivered. Phoned them and got told to speak to aftersales. Aftersales checked and upgrades is phoning me on the datacard no to deliver. Guess what - I am not available. And the best is, I have to phone upgrades again to change my contact details</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom has still not contacted me. I phoned Online Upgrades again yesterday. First I was told that After Sales should change the contact details. After I lost all patience, I was put on hold for a couple of minutes. Then transferred to another person, reportedly part of Online Upgrades. He said he is changing the contact details and I should get a phone call soon to arrange delivery. So no phone call yet. Wonder how soon soon is
Vodacom has still not contacted me. I phoned Online Upgrades again yesterday. First I was told that After Sales should change the contact details. After I lost all patience, I was put on hold for a couple of minutes. Then transferred to another person, reportedly part of Online Upgrades. He said he is changing the contact details and I should get a phone call soon to arrange delivery. So no phone call yet. Wonder how soon soon is