1 reviews | Active since Nov 2016
ONLINE UPGRADE - PHONE DISCONTIUED BEFORE IT WAS EVEN RECEIVED
I did an upgrade online, few minutes later someone from Vodacom phones me confirming my upgrade and informs me that the phone is out of stock currently, but my phone will be delivered as soon as they receive the stock. Now more than a month later I had to phone Vodacom to follow up on my upgrade status en when I can expect my phone... Now al of a sudden the phone is discontinued... I have to choose another device now.... BUT they cannot give it to me at the same price as the price I upgraded to. How do you offer a phone on an upgrade if you can not deliver the phone?? Vodacom promotes doing your upgrade online because it saves you money but then YOU have to phone THEM to find out that they can not give you what has been orderd anymore.
Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)