Online upgrade - Pathetic non existent service

<p>On the 13th of June 2016 I completed an online upgrade, an error accured at the end of the process so I called in and spoke to a lady who assured me that my order was successful and that I should hear from the courier company shortly. Days later I called in again as I had heard nothing, to be told that my order was not successful as an order number had not been generated, I was once again assured that the problem will be escalted and that someone from Vodacom will contact me......I have called numerous times since then and have spoked to in excess of 9 people of which 2 are managers all promising to call me back as the issue needs to be escalted again.</p> <p>Im still waiting, in the mean time I am being billed for my new upgrade and have been charged the upgrade fee being billed for the correct device but wrong package, I then phoned in to queiry this with the accounts department to be told Vodacom doesnt have an accounts department!!!!, well that floored me..... I have been fed story after story and now Im done!!! </p> <p>As a paying customer I dont see why I should have to "BEG" for service.....So can someone that might care please contact me with either a delivery date or a credit note and revert me back to my original package.</p> <p>Names of staff spoken to:</p> <p>Faranaaz</p> <p>William</p> <p>Nyeleng</p> <p>Kabela</p> <p>Rose</p> <p>Igless</p> <p>John</p> <p>Thato</p> <p>Koketso</p> <p>Thembiso (manager)</p> <p>Andries Mo***eng (manager)</p> <p> </p>