Online upgrade not received in more than a month

I did an online upgrade on 14 October 2017 for a double deal (a Huawei P10 on my current contract and a bonus Huawei P8 lite on a uChoose 55 that is included in the deal). I received both devices a week later, without any sim card for the bonus device, thus I contacted vodacom online to enquire about this. They then sent me a sim card 4 days later and did a sim swop from my current contract number to the new sim card, thus I still did not have a sim for the uChoose55 device and contacted vodacom once more. Then they arranged that both devices are collected from me, with the aim of sending me new devices with the correct sim cards. This was beginning November 2017. I am currently still waiting. When I phone and email them, they just say that they are struggling to get the deal open for me again. If I do not phone them, then I get no response from them. I also noted that I have been charged an upgrade fee of R150 (which according to their website is supposed to be free), as well as being charged for a device that I do not have. I am really fed-up and dissapointed and really struggling without a phone....