Online Upgrade - Not Delivering and No Feedback

I initially tried the Vodacom Online upgrade service on 10 September 2017. As i found out there was no stock in the color of the phone i wanted, I called in on 11 September to change the color to a color they do have in stock. They confirmed that the order has been changed, and that delivery will take place within 3 to 5 working days. When i called later that week to follow up, they advised me that the order has been cancelled... the person who should have changed the color and told me that the changes have been made and delivery will take place within 3 to 5 working days, only cancelled the order and did nothing further. I then went in to Vodacom Centurion on 17 September to do the upgrade in store, only for them to tell me that there is a technical error due to the online order, and i can only come back the next day to do the upgrade... which did not work for me at all, as i actually have a job to go to and cannot afford to spend 30min + at Vodacom during the week to get my upgrade done. I then tried to do the online upgrade again on 18 September. When i called them to follow up on 22 September, i was given a RAM tracking number, so that i must call RAM and find out about my delivery. I called RAM, they could not pick up the tracking number. I called Vodacom again, and someone else told me that the device is not with RAM, it is still in Vodacom's warehouse, awaiting RAM's collection. Today when i called them, the first person i spoke to gave me the same reference number for RAM. I asked to speak to a manager... conveniently the manager was not availible, so i ended up with another consultant, who then told me that the device is still in their warehouse, and that it is a RICA problem on their side, and that it is a new issue (a month old she said), that has been escalated, and she will place my name on a list to see if they can manually speed up my delivery, and she can give me no timelines as it is a new issue that has been escalated.

Is the main idea of an online service not to make things more convenient for your customers??? Instead it is almost 10 times more frustrating than having to spend 30 min + in store to get your upgrade done. They do not keep you informed, or give proper feedback.... and i still have absolutely no idea when i will be receiving my new phone.

This is absurd!