Online upgrade not being dispatched to couriers

Put in for a Vodacom online upgrade on the 2nd of October 2023. It is now the 10th of October and still no cellphone has been delivered. Tobi keeps telling me that the order is awaiting confirmation. Consultants tell me that the order is awaiting dispatch since last week Thursday and that it is delayed due to new stock coming in. The booklet for September 2023 ran until the 4th of October so i find it hard to believe. I called both Ram and Skynet but they have not received any parcel for me. This is ridiculous as they promise to deliver your cellphone 3-5 business days after you placed the order. Don't make promises you can't keep.