Online Upgrade - No Phones Received for 2 months now yet being billed!!

SkyNet in South Africa was supposed to deliver a Vodacom package with two iPhone 13's to me in February which never arrived, and still hasn't. They informed Vodacom that they delivered it. They still don't know who has the package. I've been calling Vodacom several times about this, but Vodacom still hasnt resolved this. I don't have my phones! Vodacom can see the delivery note and can see that it is not my ID Number or my name on the ID copy attached to the delivery note. They delivered it to someone else, who provided an ID that doesn't match my name, my ID Number or didn't have the OTP that was sent to me. Vodacom is now charging me for the phones, the minutes, and data, for something I did not receive, and their 14-day cooling off period has long lapsed. Despite several calls to Vodacom, they still have not sorted this out on their end. Everytime I call, its a new reference number and a new person asking the same damn questions. It is mid April, I did the upgrade mid Feb. Can someone at Vodacom please RESOLVE this please? I need the upgrade reversed and all relevant charges reversed. Then, we can do a new upgrade because prices have come down since then. You continue to bill me for something I did not receive!!! Please see my review on SkyNet about the very same case.