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1 reviews | Active since Nov 2014

15 Sept 2017, 08:29

Online Upgrade - No delivery after almost 3 weeks

I upgraded online on 28 August 2017. Since 7 September I've been phoning and they just keep telling me it was a system error and that no tracking number was supp****, but they will escalate the matter. They keep escalating but nothing happens! And as fate will have it my current handset's screen decided this week that 75% of it doesn't want to work anymore. It is touch screen and I need it for business purposes to email and access the internet. I will not buy another one since I already upgraded, Vodacom just doesn't deliver! Please Vodacom, stop escalating and solve my problem!

0
Replies (5)
Vodacom
Vodacom's reply15 Sept 2017, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update18 Sept 2017, 09:54
Reviewer Update
Thank you for the generic reply. And thank you for the poor soul from Vodacom who contacted me Friday morning but didn't have a clue how to help me.... So Vodacom, I am still waiting! No one is working on my problem!! Seriously?
's update28 Sept 2017, 14:13
Reviewer Update
Honestly I do not even have the words to express my dissapointment in Vodacom. Today marks ONE MONTH after my online upgrade and I still haven't received a thing nor has anyone been able to assist me! What happened to next day delivery? Nothing after a MONTH??? Honestly? Yesterday I thought there was hope and the guy confirmed which phones and contract I wanted, but now they want to charge me R200 or R300 per month MORE! Are you guys serious? Of course I must get the plan for the price I upgraded on, you can't want to charge me more now? So the guy promised he will phone me back in 5 minutes... More than 25 hours later he still haven't phoned. Am I now back to square one? I feel so helpless. Please just help me!!!! Vodacom!!
Vodacom
Vodacom's reply12 Oct 2017, 07:05
Official

Good day Lerina,

This query has been resolved.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

's update12 Oct 2017, 07:25
Reviewer Update
Yes the query was resolved yesterday 11 October, almost a month after this original post, so I will most certainly not be changing the rating. Thank you to Evert from Vodacom North Cape mall in Kimberley who went out of his way to help me and Ferguson from social media team who eventually sorted things out after posting on facebook. At last I am upgraded, more than 6 weeks later.