Online upgrade: NO DELIVERY

<p>Hi, I logged into My Vodacom on 21/10/2016 and looked at options available for me for upgrade of my contract.</p> <p>I got to a point where the message came up I will be contacted by Vodacom to complete the upgrade. I received a follow-up e-mail on 21/10/2016 with *** informing me I will be contacted within 48 hours.</p> <p>Monday afternoon 24/10/2016 I complained and asked how long is 48 hours in Vodacom time, since 48 hours in normal time had lapsed.</p> <p>I got a call back from 082 275 98 at 15:55 where the lady did the rest of the necessary for my contract upgrade. She then said they do not have the LG G5 in gold in stock, but will call me back.</p> <p>She called back from 082 275 98 at 15:55 and said there is a gold and a titanium silver in stock, which one would I prefer? I said I'll then take titanium silver. She read all the T's & C's to which I agreed. Delivery address was confirmed and she told me I need to have a recent proof of residence and ID with me when I sign for delivery.</p> <p>That was the last of it - no delivery!!</p> <p>I've been following up between yesterday and today and not one of the Vodacom employees are able to assist. This is officially the WORST customer care I ever experienced.</p> <p>WHAT ON EARTH IS GOING ON VODACOM???</p>