Online upgrade nightmares

I upgraded in July 2025. I spoke to an agent in October where I was advised to go to a store. I was at both the Centurion mall branch and the Mall@Reds branch. Both these stores were unable or uninterested in assisting. I called 135 this morning and after navigating the troublesome IVR ending up with "Toby", I got through to a person whom redirected me to LikeMinds Online. I called them and the first lady that I spoke to was barely hearable and transferred me away while I was still explaining my issue. I then ended up with Kwanele After holding on for more than 5 minutes, he asked how the service was activated. He then got back to me apologizing and referred me back to the stores. After explaining that I have been there and that they are not interested in assisting, he offered to transfer me to a Vodacom support person. At this point the call was cut. My issue is this: I had a Samsung watch 4 with an active ESIM. Since upgrading, I have been unable to move the ESIM service from my Watch 4 to my Watch 7 witch was included in the online upgrade. I would like to get this resolved today or get a refund of all the oneNumber payments I paid for this service that I am unable to use due to Vodacom's disinterest in helping.