ONLINE UPGRADE NIGHTMARE

End of March, on the 30th I did an online upgrade on 2 of my lines on my account. I received the one upgrade, and no sim swop or activation was done (this cost me to have it done at a Vodacom shop). The 2nd upgrade however I never received. After numerous phone calls during the month of April, agents informing me that Vodacom is still awaiting the watch that went with my upgrade deal - a MONTH later (after phoning AGAIN), I was informed, that the watch has been discontinued and that my upgrade is no longer valid. I am seriously not happy, since I was not even informed via e-mail, sms or call of this matter.

I did not even want the watch in the first place. Agents also informed me that if they cancel my upgrade order, that I will not be able to qualify for another upgrade due to my profile? Your normal deals for same phone is currently R199/month. Asked them to just send me the phone, forget the watch, but was told, I need to mail ADMIN. Sent 3 mails already, NO REPLY!!!

I want this resolved please, this type of service is unacceptable.