Online Upgrade Nightmare

<p>I tried to upgrade my 2GB month-to-month contract to a new 2GB data bundle with a new R-209-Z WiFi modem on 31/05/2016 using the online Vodacom website.</p> <p>Tried to follow up on the upgrade telephonically and was delivered a new SIM card without the WiFi modem on 10/06/2016.</p> <p>Upon numerous calls to Vodacom's multiple customer care numbers, I personally went through to VodaWorld on 17/06/2016 and still could not receive my modem through the consultants.<br />They had to call the service number themselves and I received a reference number to reverse the upgrade, on the same day.</p> <p>Once again, having to make frequent calls and send emails, the upgrade was finally reversed on 20/07/2016, however I am still been charged for the 2GB data bundle and 2 amounts of R20.00 for the WiFi modem, since June 2016.</p> <p>I emailed customer care again on 25/07/2016 to query my account and was given another reference number to follow up on.</p> <p>There have been weekly email correspondences since 01/08/2016, the last reply on 15/08/2016 which mentioned my query is still under investigation and has been escalated with utmost urgencies.</p> <p>It is now 22/08/2016, almost 3 months later and all I have is an un-opened SIM card with no new WiFi modem and unnecessary additional monthly charges on my account.</p> <p>I do not know who else to escalate this to, probably Vodafone in the UK?</p> <p>Please advise urgently!</p> <p> </p> <p>Regards,<br />A very patient and now very angry Vodacom customer.</p>