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MB
Megan B

1 reviews | Active since Mar 2018

15 Mar 2018, 22:42

Online Upgrade Nightmare 2.0

2 years ago I posted on hellopeter.com about Vodacom and the horrid service I received with regards their online upgrade service. Thought I'd give it another go but, alas, after almost a month I still don't have my phone. They supp**** the courier company with incorrect details which I discovered via their tracking site. I got in contact with courier company directly and they told me they would deliver the following day. This was 7 March. I'm still waiting. I contacted Vodacom via their social media email address and they told me the phone has been returned to the warehouse and I must reapply. I must be inconvenienced because Vodacom or RAM *****ed up. Is it time to find a new service provider?

0
Replies (3)
Vodacom
Vodacom's reply16 Mar 2018, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MB
Megan B's update17 Mar 2018, 08:08
Reviewer Update
Will they now? It's 2 days later. When does "in due course" expire? I don't want to speak to a consultant, I want my phone and my PS4. Thanks. Or bye bye Vodacom
MB
Megan B's update20 Mar 2018, 16:41
Reviewer Update
Another 3 days.... Received a phone call from Vodacom. Now they can't upgrade because the previous one that THEY recalled because THEY didn't deliver to the correct address hasn't been cancelled (bearing in mind no one wants it cancelled, just delivered to the right place) so now the upgrade that I was TOLD to reapply for can't be processed. What the actual, Vodacom?? Oh and the account holder (who lives overseas) had to call and cancel. When going to speak to his supervisor, the line was cut. No one calls me back. I'm 100% done.