Online Upgrade Nightmare

<p>Like everyone knows you cant wait for the day to upgrade your contract to a new device. So my day was the 1st of February 2017! Looking at all my options and finally deciding on a device I decided to try the Vodacom Online app to do my Upgrade thinking it would be easy. So on the 17th of February 2017 I decided on the Huawei P9 (not the lite) on the Flexi150 contract. the app was fairly easy to use but little did I know what nightmare lays ahead.</p> <p> </p> <p>RamCouries came a few weeks later to deliver my package from Vodacom. Very exicted I opend the box to find ONLY a simcard inside. very confused I called vodacom immediately, after being transferred through to multiple departments, a lady assisted me by saying on the system shows I only did a simcard upgrade. i assured her that I defnitely did not do a simcard only upgrade, I remember the outlay on my app showing the device R300x24 and flexi150 of R150x24. She said she we can do a upgrade reversal. She will send the courier company to come and collect the simcard again. As soon as I have the waybill number I can call again so the upgrade can be reversed and I can do a new upgrade. The only good service I received was from RAM couriers which collected the parcel the very next day.</p> <p> </p> <p>After the simcard was collected and I almost calling Vodacom every single day my problem is still not sorted. I've talke to a guy at vodacom which assured me that my upgrade was reversed and I can do an upgrade immediatly with him. I said I would rather go to the shop and do an upgrade in person. Last week going to the Vodacom Shop in Mountain Mill Mall, Worcester. It showed my contract is still not reversed. The assistant was also very confused about what was going on and also tried calling vodacom (being again transferred between departments a million times) with no luck!</p> <p> </p> <p>I was a very happy vodacom customer but am very dissapointed with the services from Vodacom Online I received. I hope someone can resolve this issue, on my bill for end of the month shows the upgrade (which I dont feel is fair to pay because I cancelled the upgrade) and in fact the amount is way more than the R450 upgrade I did.</p> <p> </p> <p>At this moment I feel I would rather move over to another service provider, cant believe it takes a month to get a query resolved and no one can assist me.</p> <p> </p> <p>Thank you</p> <p>A very very frustrated vodacom customer</p> <p>Yulandi</p>