Online upgrade mess up

I upgraded online on 14 December 2017. It is today 16 January 2018 and still my issue has not been resolved

Firstly my package arrived on 15 December 2017, but no phone, only the promotional PS4 that came with the upgrade and a sim card. After weeks of querying and being pushed from pillar to post (online call centre to upgrade centre to after sales call centre to customer care) I was eventually told that the whole order must be cancelled, collected from me and a whole new order placed as there was a system error. The package was duly collected just before new year and hey presto a new package was delivered a week later....but only a phone, no PS4 and it was the incorrect phone that I had requested!!

My frustration is that there is no one person who takes responsibility to resolve my query speedily. I have received an email from Client Services, but I am still waiting for a further reply as the incorrect phone is sitting at my home unopened waiting for further instructions

Come on Vodacom, you can do better than this! I certainly hope I get a response from this complaint and that this will be resolved before the weekend