Online upgrade issues

<p>I was eligible for an upgrade on 25 November. I went online and selected my new phone etc and placed the order very early on the 25th. I received an sms saying the order has been received and someone will contact me.</p> <p>By the evening I was not contacted and I followed up by phoning the online department. I spoke to a lady who explained that due to a new system my order was actually not put through but she then helped me to put in the order around 19:00 on Friday the 25th.</p> <p>Since then I have been waiting for my upgrade - which is supposed to be free next day delivery. It has been 2 working days already.</p> <p>When I followed up again - I was informed that I need to be contacted by the confirmations department and that they'll phone me this morning because I cannot contact them but the lady helping me yesterday said she'll email them to phone me...nothing yet!</p> <p>I am really disappointed and fed up with having to go through so much trouble to do something "simple".</p> <p>Please help!</p> <p> </p>